SHIPPING & RETURNS

Thank you for choosing The Everjourney Studio. We strive to ensure your order is processed and delivered promptly.

Order Processing: Orders are processed within 1-3 business days, excluding weekends and holidays. You will receive a confirmation email once your order is shipped.
Shipping Rates and Delivery: Shipping costs are calculated at checkout based on your location and the weight of your order. We offer standard and expedited shipping options through trusted carriers. Delivery times are estimates and begin from the date of shipping, not the date of order.
Tracking: Once your order ships, you will receive a tracking number via email to monitor your shipment’s progress. Please allow up to 24 hours for tracking information to update.
International Shipping: We ship to select countries. Please note that international orders may be subject to customs fees, duties, and taxes, which are the responsibility of the customer.
Address Changes: Ensure your shipping address is correct at checkout. We are not responsible for orders delivered to incorrect or incomplete addresses provided by the customer.

We want you to love your purchase! If you’re not satisfied, our return policy is here to help.

Eligibility for Returns: Items must be returned within 30 days of receipt, in their original condition, unused, and with all packaging and tags intact. Personalized or custom-made items are non-returnable unless defective.
Return Process: To initiate a return, please contact us at [Your Contact Email/Phone] with your order number and the reason for the return. We will provide you with instructions and a return shipping address.
Refunds: Refunds will be processed to the original payment method within 5-7 business days of receiving the returned item. Shipping fees are non-refundable, and a restocking fee may apply in certain cases.
Exchanges: If you wish to exchange an item, please follow the return process and place a new order for the desired item.
Damaged or Defective Items: If your item arrives damaged or defective, contact us within 7 days of receipt with photos of the damage. We will work with you to provide a replacement or refund.
Non-Returnable Items: Sale items, gift cards, and digital downloads are non-returnable unless otherwise stated.